Before traveling to the Bund in Shanghai, I was always afraid that the internet famous hotels in the core scenic area would be crowded and the service would be perfunctory. It wasn't until I checked into Blossom House Shanghai On The Bund and stayed there for three days that I realized that the service here was never just a rigid polite language, but rather a subtle touch of the smoke and fire in the old Shanghai alleyways. Your unspoken small needs were quietly caught.
Just pulling a suitcase full of hand gifts out of Yu Garden, I saw the hotel staff waiting at the intersection from a distance. Afraid that I could not find the entrance hidden in the old alley, I came up to take the box, and handed a cup of hot sweet scented osmanthus ginger tea, saying, "Shanghai is cooling today, warm your hands first". When checking in, I casually mentioned that I wanted to take a photo of the sunset on the Bund in the evening. The front desk not only immediately recommended a niche observation deck that could be reached within a 10 minute walk, but also took the initiative to upgrade my room type with a terrace, saying that "you can take the sunset reflection of the Lujiazui three piece set on the terrace of the room". Even the nearby Benbang Restaurant, which does not require queuing, marked the route with notes.
After a light rain in the Yu Garden, I returned to the hotel, and just opened the door, I was stunned: the guest room aunt pulled up the sunshade on the terrace in advance, put a cup of warm red jujube and longan tea on the bed, and placed a small dish of freshly baked sweet scented osmanthus cake beside it. The wet jacket I casually placed on the sofa this morning has been warmed up by the dryer and hung on the hanger by the window, even the slight rain stains on the corners of the jacket have been gently ironed out. I just casually mentioned it when registering at the front desk, a bit afraid of catching a cold on rainy days, but I didn't expect them to quietly take it to heart.
The next day, I made an appointment with a friend to meet in the hotel lobby. Originally, I just wanted to find a corner to rest. When the front desk learned that we wanted to chat for a while, they immediately arranged a window view spot for us for free. They also took the initiative to bring us two freshly cooked hot latte and a plate of old Shanghai butterfly pastries. Halfway through, I needed to print a few check-in photos of the Bund. Before I could get up, the waiter had already sent the plastic sealed photos to the table, and even prepared the matching small photo frames thoughtfully.
The most touching moment was the small incident on the day of check-out: I left my backpack containing my personal camera and photos taken on the Bund in my room while rushing to catch the high-speed train. Just half an hour after taking the subway, I received a call from the hotel. The front desk not only reassured me not to worry, but also arranged for a staff member along the way to directly deliver the backpack to the ticket checkpoint at Hongqiao Station where I was supposed to take the train, without taking any extra steps. When I took the backpack, I found that there was also a small box of hotel made osmanthus candy inside, which I said was a small souvenir for me to relieve boredom on the way.
I have stayed in many high-end hotels on the Bund before, and most of the services were standardized processes. However, the service of Blossom House Shanghai On The Bund truly treats guests as friends who have come from afar. There is no deliberate politeness, but in every detail, there is a unique tenderness and appropriateness of old Shanghai. Next time I come to Shanghai to visit the Bund, I will definitely stay here as soon as possible.Show more